Privacy Policy

OUR EMAIL SUBSCRIPTION

Silver Tree stores emails in order to contact customers and inform people of offers, events and competitions.

• Silver Tree will not e-mail you unless you have given us your consent;
• Silver Tree will not pass on your e-mail address to any third party;
• If you choose to join any subscription list;
• You will be allowed to unsubscribe at any time by e-mailing us.

Silver Tree comply fully with the Data Protection Act of 1998 and the GDPR of 2018. Silver Tree are ICO Registered.

WHAT PERSONAL INFORMATION ABOUT CUSTOMERS DO WE REQUIRE?

The information we learn from customers helps us personalise and continually improve your shopping experience with Silver Tree Jewellery.

Here are the types of information we gather.

Information You Give Us:

We receive and store information you enter on our website or give us in any other way. We may collect the following information about you; Name, Address, Telephone Numbers, Email Address that will be stored safely and securely on our records. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customising future shopping for you, improving our shop features and communication with you.

Any verbal in store collected information that we hold about you is for warranty purposes only and is subsequently deleted if you have not purchased any more items from us after 3 years.

Automatic Information:

We receive and store certain types of information whenever you interact with our website. For example, like many websites, we use "cookies," and we obtain certain types of information when your web browser accesses our website.

E-mail Communications:

Our e-mail mailing list is 'opt in' and at any time you can choose to 'opt out'!

WHAT ABOUT COOKIES?

Cookies are alphanumeric identifier text files that we transfer to your computer’s hard drive through your web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Basket between visits.

HOW DOES SILVER TREE JEWELLERY USE THE INFORMATION IT RECEIVES?

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.

HOW SECURE IS INFORMATION ABOUT ME?

All personal information collected is handled using Secure Sockets Layer (SSL) software, which encrypts information you provide for purchasing of our products or services. All information provided when paying through Shopify is handled by Shopify using Secure Sockets Layer (SSL) software.

ELECTRONIC COMMUNICATIONS

When you visit Silver Tree Jewellery or send e-mails to us, you are communicating with us electronically. From this we will understand that you wish to receive communications from us electronically and we will use this method to contact you. We will communicate with you by e-mail or by posting notices electronic notifications.
It is understood that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. If you require agreements in another form these may be subject to additional charges or a refusal.

CCTV

We use and store data through surveillance in store in accordance with the Data Protection Act 1998. Recorded material is stored safely and securely to maintain the integrity of the information. Recorded material is deleted after 2 weeks with the only exception being material needed for legal proceedings.

QUESTIONS

You can contact Silver Tree Jewellery on Data Protection by writing to;

Data Protection
Silver Tree Jewellery
67 Penny Street
Lancaster
LA1 1XF

By telephone on (0)1524 847100

By email at shop@silvertreejewellery.co.uk using the subject line ‘Data Protection Enquiry’

How to make a complaint

If you are unhappy with how your Personal Data is processed by Silver Tree Jewellery, you have the right to contact us via the above details. If you remain unhappy, following the response to your complaint, you have the right to lodge a further complaint with The Information Commissioners Office (ICO). The ICO’s address is;

Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

You can also contact them by telephone on (0)1625 545 745 or via their website at www.ico.org.uk